FAQ & Support

Memo is a private family memory app. Capture photos, notes, voice, and milestones into a shared timeline for your children — without turning parenting into a noisy super-app.

Parents and trusted caregivers. Accounts are for adults (18+). Children don’t create independent accounts; a parent manages profiles and invites family devices.

From Family sharing, generate a short-lived join code bound to a child (or children). They enter the code on their device. You can revoke access anytime. By default, devices can add memories but not delete them unless you allow it.

Yes. In Capture, tap each child to select (checkmark). Tap again to deselect. One memory can be linked to multiple siblings.

No. We do not sell personal information and we do not run personalized ads on children’s sensitive data. See our Privacy Policy for details.

Uploads are stored with cloud infrastructure used by Memo (object storage via our API). Access is limited to your authenticated family and service operations needed to run the app.

You can delete individual memories (subject to device permissions). Full account export/delete tools are part of our privacy roadmap; email privacy@llmtools.me for assistance in the meantime.

No. Location is optional. You can skip it, pick a place on a map, use the device location, or keep EXIF location from a photo when you choose.

Text notes, photos, videos, voice notes, and documents — plus optional tags, date, and place. Reminders help with medicines, appointments, and little rituals.

Codes expire and can be single-use. Ask a parent to create a new code. If a device was revoked, it will be signed out and needs a fresh code to rejoin.

Never. Any AI assistance is optional and informational only. For health decisions, contact a qualified professional.

Memo is available on iOS first. Android may follow later. Service status is available at api.llmtools.me/health.

Open Settings and choose Sign out (or Leave family device on a joined device). Parents can revoke devices from Family sharing.

If paid plans are offered via the App Store, manage billing, trial conversion, and cancellation in your Apple ID subscription settings. See our Terms of Use.

Email support@llmtools.me with your account email, device type, and a short description of the issue. For privacy requests use privacy@llmtools.me.